FAQs

Frequently Asked Questions (FAQ)

1. What kind of products do you offer at Neubrave? We are a general store focused on enhancing your lifestyle. We offer a wide variety of items, including home goods, pet accessories, smart gadgets, and personalized products designed exclusively for you.

2. How long will it take for my order to arrive?

• United States: Standard shipping takes 3 to 5 business days.

• International Shipping: The estimated time is 7 to 15 business days, depending on your location and customs processes.

3. How can I track my package? Once your order is dispatched, you will automatically receive an email with your tracking number and a link to view your shipment status in real time.

4. Can I modify or cancel my order? We accept changes or cancellations within the first 12 hours of purchase. Because we process shipments quickly, we cannot guarantee changes after this period.

5. How do personalized products work? Personalized products require an additional processing time of 2 to 3 days before shipping. Please double-check names or designs before confirming, as these items are made to order.

6. What should I do if my product arrives damaged? We are very sorry if this happens. Please contact us via our website’s support form within 48 hours of delivery with photos of the damage so we can send a replacement immediately.