Shipping & Returns

Shipping & Returns

At Neubrave, we are committed to ensuring your products arrive safely and efficiently. We understand that the excitement of receiving a package is part of the journey, which is why we partner with top-tier logistics services.

Shipping Information

We process all orders within 24 to 48 business hours. Once your order has shipped, you will receive a tracking number.

  • United States: Estimated delivery time is 3 to 5 business days.

  • International Shipping: For the rest of the world, the estimated time is 7 to 15 business days.

Note: Delivery times may vary slightly due to customs procedures or peak seasons.

Return Policy

We want you to love every item you purchase. If you are not completely satisfied, we are here to help.

  • Return Window: You have 30 days from the delivery date to request a return.

  • Conditions: Products must be unused, in their original packaging, and in the same condition as when you received them.

  • Personalized Products: Due to the unique nature of our personalized items, these can only be returned in the event of manufacturing defects or damage during transit.

  • Home & Pet Products: For hygiene reasons, certain personal use or pet items must be completely sealed to be eligible for a return.

How to Start a Return?

To begin the process, please contact us through our website's support form, providing your order number and the reason for the return.