Refund policy

RETURN & REFUND POLICY

All products at [Store Name] are made to order and individually produced upon purchase. In accordance with EU Consumer Rights Directive 2011/83/EU and Spanish Royal Legislative Decree 1/2007, customized or made-to-order products are exempt from the standard 14-day right of withdrawal.

When we accept claims:

We handle refund and replacement requests for the following situations, within 30 days of receiving your order:

  • Item received with a manufacturing defect or printing error
  • Item damaged during shipping
  • Order lost in transit or not delivered

To submit a claim, email us at neubrave.shop@gmail.com with your order number and clear photos of the issue. You do not need to return the item physically.

What we do not cover:

  • Returns due to ordering the wrong size — please consult our size guide before purchasing
  • Change of mind once the item has been produced.
  • Minor color variations caused by screen calibration differences between devices.

Refunds:

Once your claim is approved, the refund will be processed to your original payment method within 5–10 business days.

Contact: 📧 neubrave.shop@gmail.com